Frequently Asked Question

Multifactor Authentication (MFA) is a method of adding additional security to your Craven Community College account. This is a requirement by the college. Failure to implement MFA with result in the inability to login to Microsoft 365 and your Outlook email and Moodle.

Set up your MFA by logging in to Outlook.com.

1. Login to your college email at outlook.com with your college email (i.e. johnr12345@my.cravencc.edu)
2. Enter your Password
3. You will receive a message “More Information Needed"
4. You may be taken to a screen that says Microsoft Authenticator and a QR Code to Scan.
5. Instead, click on the bottom left hand corner where it says “I want to set up a different method”
6. From the Different Method Drop Down Method, choose Phone
7. Enter your phone number
8. Enter the Code sent to your phone number
9. Your SMS is verified and you will be notified that your phone was registered successfully.
10. Your MFA will then be enabled. (You may have to enter another code a second time when logging in to your email the first time.)

NOTE: If your phone number changes, then you will need to contact us so we can disassociate your old phone/number. Otherwise, you will not be able to access your accounts.  Call 252-638-7212, open a Help Desk Ticket or come by the Academic Support Center, located in Ward Hall, suite 100.  Alternatively, contact Admissions 252-638-7430 to update your phone number in the system and have them transfer you to the Student Help Desk.