Welcome to the Panther Help Portal

Providing technical assistance to our students!

The Student Help Desk provides both in-person and virtual support, as well as technical guidance to Craven CC students. This wide-ranging support includes platforms such as Moodle, Self-Service, and Outlook.

When leaving a message, please provide your full name, Student ID number, an email address you have access to, and a call back number.


Resetting your password is dependent upon whether you are a new (never taken a class) or existing/previously attended student.


Below are instructions on resetting your password through the Microsoft Portal.  Upon acceptance to the college, your account will have been created. It usually takes 24 hours for creation.

1. You should have received your username and a temporary password. Make sure to check your spam in the event you do not see it in your regular email.

2. If you have not received a temporary password, contact the Student Help Desk by calling 252-638-7212 or by clicking here and one will be assigned to you.

3. Using your temporary password, navigate to https://office.com

4. Click "Sign In" in the top right corner.

5. Log in using your pantherid@my.cravencc.edu (i.e. johnd12345@my.cravencc.edu)

6. Sign in with your temporary password

7. Change your password
     a.  Must be 15 characters long
     b.  Must include uppercase letter, lowercase letter, number, and special character
     c.  Cannot include any part of your name
     d.  Cannot have any recognizable patterns.

8. Make sure to enable your MFA Options. You will not be able to access Microsoft Office or Outlook unless you have MFA.


1. Navigate to passwordreset.microsoftonline.com
2. Enter your College Email
3. Enter the letter in Captcha
4. Confirm your MFA Verification
a. Click Text My Mobile Phone
b. Enter your Cell Phone Number
c. Enter the Code texted to your cellphone
5. Set up your password
a. Must be 15 characters long
b. Must include special characters or numbers

Important Dates

May 13-15 - Student & Faculty Break (No Classes)
May 16 - Faculty Workday (No Classes)
May 27, 2024 – Memorial Day (College Closed)
July 4, 2024 – Independence Day (College Closed)
August 5, 2024 – Faculty Workday (No Classes)

Craven Community College Summer Schedule is as follows:
Monday - Thursday -- 7:30 a.m. - 5:30 p.m.
Friday -- Closed
Help Desk Nights and Weekends: Saturday - Thursday: 6:00 p.m. - 9:00 p.m.

If you need further assistance with resetting your password or any other issues, you can call the help desk at 252-638-7212 or put in a help desk ticket by clicking here.