Welcome to the Panther Help Portal

Providing technical assistance to our students!

The Student Help Desk provides both in-person and virtual support, as well as technical guidance to Craven CC students. This wide-ranging support includes platforms such as Moodle, Self-Service, and Outlook.

When leaving a message, please provide your full name, Student ID number, an email address you have access to, and a call back number.


Resetting your password is dependent upon whether you are a new (never taken a class) or existing/previously attended student.


Below are instructions on resetting your password through the Microsoft Portal.  Upon acceptance to the college, your account will have been created. It usually takes 24 hours for creation. /br>

1. Locate email with your college email address and initial password. Your initial password is:

(a) The first 2 letters of your last name (first letter is uppercase and second letter is lowercase)
(b)Your six digit birthdate
(c)The word "craven"
Example John Doe with a birthdate of 01/03/2004 would have the password Do010304craven) or by clicking
2. Using your temporary password, navigate to https://office.com
3. Click "Sign In" in the top right corner.
4. Log in using your pantherid@my.cravencc.edu (i.e. johnd12345@my.cravencc.edu)
5. Sign in with your temporary password
6. Make sure to enable your MFA Options. You will not be able to access Microsoft Office or Outlook unless you have MFA.
7. Should you wish to change your password, follow the steps below.


1. Navigate to passwordreset.microsoftonline.com
2. Enter your College Email
3. Enter the letter in Captcha
4. Confirm your MFA Verification
a. Click Text My Mobile Phone
b. Enter your Cell Phone Number
c. Enter the Code texted to your cellphone
5. Set up your password
a. Must be 15 characters long
b. Must include special characters or numbers

Important Dates

July 4, 2024 – Independence Day (College Closed)
August 5, 2024 – Faculty Workday (No Classes)

Craven Community College Summer Schedule is as follows:
Monday - Thursday -- 7:30 a.m. - 5:30 p.m.
Friday -- Closed
Help Desk Nights and Weekends: Saturday - Thursday: 6:00 p.m. - 9:00 p.m.

If you need further assistance with resetting your password or any other issues, you can call the help desk at 252-638-7212 or put in a help desk ticket by clicking here.