Welcome to the Student Help Desk

Providing technical assistance to our students!

The Student Help Desk provides both in-person and virtual support, as well as technical guidance to Craven CC students. This wide-ranging support includes platforms such as Moodle, Self-Service, Office and Outlook.

Call us at 252-638-7212.  Our hours are listed at the bottom of this page.

Whether leaving a message, or opening a ticket, please provide your full name, Student ID number, an email address you have access to, and a call back number.

Open a Help Desk Ticket

Visit our Knowledge Base for FAQs

RESETTING YOUR PASSWORD
Resetting your password is dependent upon whether you are:

(a) a new student (never taken a class, or attended more than a year ago) or,

(b) an existing/previously attended student (less than a year ago).

PLEASE NOTE:  All students must enable MFA

See below:

(a) New Student - Click to watch the video directions on the initial account set up!

INITIAL PASSWORD AND MFA
1. Locate the email with your college email address and initial password. Your initial password is:
(a) The first 2 letters of your last name (first letter is uppercase and second letter is lowercase)
(b) Your six digit birthdate
(c)The word "craven"
Example: John Doe with a birthdate of 01/03/04 would have the password Do010304craven
2. Using your temporary password, navigate to https://office.com
3. Click “Sign In” in the top right corner.
4. Log in using your pantherid@my.cravencc.edu (i.e. johnd12345@my.cravencc.edu)
5. Sign in with your temporary password
6. Make sure to enable your MFA Options. You will not be able to access Microsoft Office or Outlook unless you have MFA.
7. Once MFA is completed, you are considered an existing student.  Now, change your password.  Follow the steps below:

(b)Existing Student (Must have MFA to reset password)

RESETTING PASSWORD
1. Navigate to passwordreset.microsoftonline.com
2. Enter your College Email
3. Enter the letters/numbers in Captcha
4. Confirm your MFA Verification
a. Click Text My Mobile Phone
b. Enter your Cell Phone Number
c. Enter the Code texted to your cellphone
5. Set up your password
a. Must be 15 characters long
b. Must include uppercase and lower case letters and, at least, one number

MFA Detailed Instructions-ALL STUDENTS
1. Login to your Microsoft Account (Self Service, Office, or Outlook) with your college email (i.e. johnd12345@my.cravencc.edu)

2. Enter your Password

3. You will receive a message “More Information Needed" or "Help Keep Your Account Secure"

4. You will be taken to a screen that says Microsoft Authenticator App and a QR Code to Scan.  Do NOT use the App.

5. Instead, click on the bottom left hand corner where it says “I want to set up a different method”

6. From the Different Method Drop Down Method, choose Phone and enter your phone number

7. Enter the Code texted to your cellphone

8. Your SMS is verified and you will be notified that your phone was registered successfully. Your MFA will then be enabled.

Help Desk Schedule is as follows:
Monday - Thursday -- 8:00 am - 5:30 pm
Friday - 8:00 a.m. -- 12:00 pm

Virtual Assistance:  Monday - Thursday -- 6:00 pm - 9:00 pm

If you need further assistance with resetting your password or any other issues, you can call the Help Desk at 252-638-7212 or put in a Help Desk ticket by clicking here.