Welcome to the Panther Help Portal

Providing technical assistance to our students!

The Student Help Desk provides both in-person and virtual support, as well as technical guidance to Craven CC students. This wide-ranging support includes platforms such as Moodle, Self-Service, and Outlook.

When leaving a message, please provide your full name, Student ID number, an email address you have access to, and a call back number.


Resetting your password is dependent upon whether you are a new (never taken a class) or existing/previously attended student.


1. Navigate to reset.cravencc.edu

2. Enter your College Username (Panther ID)
3. Click "I'm Not a Robot" and click Next.
4. Answer your Security Questions
a. Double check your Student ID
b. Do Not capitalize your last name
c. Birthdate should be six digits (030102)
5. Set up your password.
a. Must be 15 characters long
b. Must include special characters or numbers


1. Navigate to passwordreset.microsoftonline.com
2. Enter your College Email
3. Enter the letter in Captcha
4. Confirm your MFA Verification
a. Click Text My Mobile Phone
b. Enter your Cell Phone Number
c. Enter the Code texted to your cellphone
5. Set up your password
a. Must be 15 characters long
b. Must include special characters or numbers

Important Dates

Start of the Semester – Friday, August 18th
Labor Day – Monday, September 4th (College Closed)
Veteran’s Day – Friday, November 10th (College Closed)
Thanksgiving Holiday – November 23rd-26th 
Last Day of Fall Semester – Friday, December 15th

If you need further assistance with resetting your password or any other issues, you can call the Help Desk at 252-638-7212 or put in a Help Desk Ticket by clicking here